Refund and Return Policy for D-eSIM

At D-eSIM, we strive to provide a seamless and satisfying experience for all our customers. Please review our refund and return policy below:

1. Refund Eligibility

   • Refunds are only available for unused eSIMs or cases where the eSIM activation fails due to our error.
   • If you face any issues with activation or service, please contact us within 7 days of purchase for assistance.

2. Non-refundable Purchases

   • Once an eSIM has been activated and used, it is non-refundable.
   • We do not offer refunds for accidental purchases or changes of mind.

3. Activation Issues

   • If you experience problems with activation, please reach out to our customer support team for troubleshooting. If the issue is determined to be on our end, we will provide a replacement eSIM or issue a refund.

4. Return Process

   • As eSIMs are digital products and cannot be physically returned, we handle returns through a support-driven process for troubleshooting and resolving issues.

5. Contact Us

   • For refund or return requests, please contact our support team at [email protected] with your order details. We aim to resolve all issues promptly and ensure customer satisfaction.

By purchasing from D-eSIM, you agree to these terms and conditions. Thank you for choosing us for your global connectivity needs!