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Frequently Asked Questions
Find quick answers to common questions about setting up and using your eSIM
An eSIM is a digital SIM built into your device that lets you activate a mobile plan without a physical SIM card. You can install it instantly by scanning a QR code.
Most modern smartphones, tablets, and smartwatches support eSIM, including recent iPhones, iPads, Apple Watches, and other major brands. You can check your device's specifications or settings to confirm eSIM compatibility.
You can switch between installed eSIM profiles directly from your device's settings. Most devices let you choose which line to use for calls, messages, and data, and you can change your default line at any time.
Yes. Because an eSIM is embedded in your device, it cannot be physically removed, stolen, or cloned the way a traditional SIM card can. This makes it a more secure option, especially while traveling.
You need an internet connection to download the eSIM profile — Wi-Fi or your existing mobile data both work. After that, the eSIM connects on its own at your destination.
Yes, with a regional or global plan. Every plan page lists the countries it covers — check it before you buy.