FAQ

Find answers to the most frequently asked questions

 

ANSWERS QUESTIONS

Frequently Asked Questions

An eSIM is a digital SIM card that allows you to activate a cellular plan without the need for a physical SIM card. It offers a convenient and seamless way to stay connected while traveling.

eSIM is supported on a variety of modern smartphones, including:

  • iPhone 11 and newer models
  • Google Pixel 3 and newer models
  • Samsung Galaxy S20, S21, and newer models
  • Many newer models of Motorola, Huawei, and other brands

Be sure to check your device's compatibility before purchasing.

If you experience any issues, our customer support team is available 24/7 to assist you. Simply reach out to us, and we'll resolve your issue quickly.

Activation is typically immediate, but it may take up to 8 hours depending on the time of purchase and our active hours.

Yes, as long as your device supports dual SIMs. After activating your eSIM, you can continue using the same phone number on your regular SIM card to send and receive calls and text messages. Your new eSIM will be used for data only, saving you expensive roaming fees.

  • Activation is simple! After purchasing your eSIM plan, you will receive a QR code or activation details. Scan the QR code or follow the instructions to activate your eSIM on your device.

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Yes! eSIM allows you to stay connected globally with data plans for over 160 countries, making it an ideal solution for international travel without roaming charges.

Yes, many devices support dual SIM functionality, allowing you to use both an eSIM and a physical SIM simultaneously. You can manage the two numbers directly through your device settings.

There are no hidden charges. You only pay for the data plan you select, with no roaming fees or activation charges.