Frequently Asked Questions

An eSIM (Embedded SIM) is a digital SIM card built into compatible devices. It lets you activate a mobile data plan without inserting a physical SIM card.

Simply purchase your preferred data plan, receive your eSIM instantly by email or through the app, install it by scanning the QR code or entering the activation details, and connect once you arrive at your destination.

Yes. Diva eSIM offers country-specific, regional, and global data plans for travelers in hundreds of destinations worldwide.

Yes. We recommend installing your eSIM before departure while connected to a stable Wi-Fi network. You can activate the data plan when you arrive.

Most recent iPhone, Google Pixel, Samsung Galaxy, iPad, and many other smartphones support eSIM. Always verify your device compatibility before purchasing.

Visit our Device Compatibility page or check your phone manufacturer's specifications. Many devices also display an "Add eSIM" option in their mobile network settings.

Most eSIMs are delivered instantly after payment, and installation usually takes only a few minutes.

Yes. A Wi-Fi connection is required to download and install the eSIM profile on your device.

We currently accept major credit and debit cards, PayPal, and cryptocurrency payments.

Yes. All transactions are processed using secure payment providers with encrypted connections to protect your information.

Most Diva eSIM plans are data-only and do not include a phone number, voice calls, or SMS. You can still use messaging apps such as WhatsApp, Telegram, FaceTime, and Messenger.

Yes. Most dual-SIM devices allow you to use your physical SIM for calls and texts while using your Diva eSIM for mobile data.

Refunds are available within the applicable refund period if your order qualifies under our Refund Policy, such as technical delivery or activation failures. Once an eSIM has been installed, activated, or used, it is generally not eligible for a refund.

Please provide your order number, purchase email address, a description of the issue, and screenshots if applicable.

Yes. Most Diva eSIM plans can be topped up directly from your dashboard. Open your eSIM under My eSIMs, choose Top Up, and pick a package — the extra data is added to the same eSIM without installing anything new.

Most Diva eSIM plans are data-only, which keeps prices low. You can still call and text over data using apps like WhatsApp, FaceTime, Telegram, or Viber. Plans that include voice minutes or SMS are clearly marked on the plan details page.