Refund Policy

Last updated: 2026 - 06 - 06

This Refund Policy applies to purchases made through https://d-esim.com, Diva eSIM mobile applications, reseller systems, and services provided by 17929251 Canada Inc., operating as Diva eSIM.

1. Refund and Withdrawal Window

Customers may request a refund or exercise any applicable statutory withdrawal right within 14 days of completing the purchase.

If a refund request is approved, the customer will receive a refund of the relevant charges paid for the purchase.

2. Digital Product Access

Diva eSIM products are digital products delivered electronically. Delivery may include an eSIM QR code, activation code, installation details, or app-based activation instructions.

If the customer starts downloading, installing, scanning, activating, using, or otherwise benefiting from the eSIM during the 14-day refund window, the customer acknowledges that the digital service has started.

3. Eligible Refunds

A refund will be issued if:

• The eSIM was not delivered due to a technical failure.
• The eSIM cannot be activated due to a technical issue attributable to Diva eSIM or its service providers.
• The customer was charged more than once for the same order.
• The purchased eSIM plan could not be fulfilled.

4. Non-Eligible Refunds

Refunds are not available if:

• The eSIM has already been installed, activated, scanned, used, or consumed.
• The customer purchased the wrong plan, destination, or package.
• The customer's device does not support eSIM technology.
• The customer's device is carrier-locked or network-restricted.
• The customer no longer requires the service.
• The issue results from incorrect installation or device configuration by the customer.
• The issue relates to network coverage, signal quality, local carrier performance, roaming restrictions, or circumstances outside Diva eSIM's control.

5. Subscriptions

If Diva eSIM offers subscription-based services, customers may cancel a subscription at any time. Cancellation will take effect at the end of the current billing period, and the customer will not be charged again after that period.

6. How to Request a Refund

To request a refund, please contact us within the 14-day refund window at: info@d-esim.com

Please include:

• Your order number
• The email address used for the purchase
• A description of the issue
• Supporting screenshots or evidence, if applicable

7. Refund Method

Approved refunds will be returned to the original payment method used for the purchase, where technically possible.

8. Refund Processing Time

Once approved, refunds are typically processed within the following timeframes:

• Credit/Debit Cards: 5–10 business days
• PayPal: 1–5 business days
• Cryptocurrency: based on blockchain processing times

9. Mandatory Consumer Rights

Nothing in this Refund Policy limits or excludes any rights or remedies customers may have under applicable mandatory consumer protection laws.

10. Contact Us