Refund Policy

Last updated: 2026 - 05 - 16

This Refund Policy applies to all purchases made through https://d-esim.com, mobile applications, reseller systems, and services provided by 17929251 Canada Inc., operating as Diva eSIM.

1. Nature of Digital Products

All eSIM products sold by Diva eSIM are digital products delivered electronically.

Once an eSIM QR code, activation code, or installation details have been generated or delivered, the product is considered delivered.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

• The eSIM was not delivered because of a verified system failure.
• The eSIM cannot be activated due to a verified technical issue caused by our systems or provider.
• You were charged multiple times for the same order (duplicate payment).
• The purchased plan was unavailable due to an internal fulfillment error.

3. Non-Refundable Situations

Refunds are generally not available in the following situations:

• The eSIM has already been installed, scanned, activated, or used.
• Your device is not eSIM-compatible.
• Your device is carrier-locked or network-restricted.
• You selected the wrong country, region, or data plan.
• You changed your mind after purchase.
• You no longer need the service due to changed travel plans.
• Network quality issues caused by local carriers or signal conditions.
• Incorrect installation or misuse of the eSIM.
• Failure to read product specifications before purchase.

4. Device Compatibility Responsibility

Customers are responsible for verifying that their device:

• Supports eSIM technology
• Is carrier-unlocked
• Is compatible with the selected destination and network

Compatibility information is provided for convenience only and may vary by device model or region.

5. Activation Responsibility

Customers are responsible for following the activation and installation instructions provided with the purchase.

Failure to properly install or configure the eSIM does not automatically qualify for a refund.

6. Refund Request Process

To request a refund, please contact us with:

• Your order number
• A detailed explanation of the issue
• Screenshots or supporting evidence where applicable

Refund requests should be sent to: info@d-esim.com

Our support team will review your request and typically respond within 24–72 hours.

7. Refund Method

Approved refunds will generally be processed using the original payment method.

Supported refund methods may include:

• Credit and debit cards (including Stripe payments)
• PayPal
• Cryptocurrency payments

Cryptocurrency refunds may be issued based on the equivalent value at the time the refund is processed.

8. Refund Processing Time

Processing times may vary depending on the payment provider:

• Credit/Debit Cards: typically 5–10 business days
• PayPal: typically 1–5 business days
• Cryptocurrency: depends on blockchain confirmation times

Delays caused by banks, card issuers, blockchain congestion, or third-party providers are outside our control.

9. Fraud Prevention and Abuse

We reserve the right to deny refund requests where we reasonably suspect:

• Fraudulent activity
• Chargeback abuse
• Repeated misuse of our policies
• Attempts to exploit our systems or promotions

10. Service Availability Disclaimer

Diva eSIM services rely on third-party telecom providers, regional carriers, and infrastructure partners.

Coverage, network speed, latency, and connectivity quality may vary depending on location, congestion, device limitations, local restrictions, or provider performance.

Temporary service interruptions or reduced speeds do not automatically qualify for a refund.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect operational, technical, or legal changes.

Updated versions will be published on this page with a revised “Last updated” date.

12. Contact Us