Terms of Service

Last updated: 2026 - 05 - 16

These Terms of Service ("Terms") govern your access to and use of the website d-esim.com, mobile applications, reseller panel, and all related products and services provided by 17929251 Canada Inc., operating as Diva eSIM ("Diva eSIM", "we", "us", or "our").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our services. By using our services, you confirm that you have the legal capacity to enter into a binding agreement.

2. Our Services

Diva eSIM provides digital eSIM products, international mobile data plans, travel connectivity services, telecom-related services, reseller services, and related support through our website, mobile applications, and other platforms.

Service availability, pricing, supported countries, supported devices, supported networks, data allowances, speeds, validity periods, and features may vary depending on destination and selected plan.

3. Account Registration

Some features may require you to create an account. You agree to provide accurate, complete, and up-to-date information and to keep your login credentials secure.

You are responsible for all activities carried out under your account. If you suspect unauthorized use of your account, you must contact us immediately.

4. Device Compatibility

It is your responsibility to make sure your device is eSIM-compatible, carrier-unlocked, and supported by the selected plan before purchasing.

Diva eSIM is not responsible for issues caused by incompatible, locked, unsupported, or improperly configured devices.

5. Orders and Delivery

After successful payment, your eSIM details, QR code, or activation information will usually be delivered digitally through your account, email, application, or checkout confirmation page.

Delivery times may vary due to payment verification, fraud checks, telecom provider processing, or technical issues.

6. Pricing and Payments

All prices displayed on our platform are listed in the applicable currency shown at checkout unless stated otherwise.

We may accept payments through methods including:

• Credit or debit cards
• PayPal
• Cryptocurrency payment options
• Stripe-powered payment methods
• Other supported payment gateways

You are responsible for any additional taxes, exchange fees, blockchain fees, bank charges, or third-party processing fees that may apply.

7. Activation and Usage

Your purchased eSIM plan must be installed and activated according to the provided instructions. Activation rules may vary by product and provider.

You are responsible for:

• Installing the eSIM correctly
• Following activation instructions
• Using the service within the validity period
• Checking whether hotspot, calls, SMS, or other features are included
• Managing device settings properly

8. Fair Use and Prohibited Activities

You agree not to misuse our services or use them for unlawful, fraudulent, abusive, or harmful purposes.

Prohibited activities include but are not limited to:

• Using the service for illegal activities
• Fraud, payment abuse, or chargeback abuse
• Unauthorized resale or exploitation of promotional offers
• Attempting to interfere with platform security or infrastructure
• Using bots, scraping systems, or automated abuse without permission
• Providing false or misleading information

We reserve the right to suspend or terminate access where misuse, fraud, or policy violations are suspected.

9. Refunds and Cancellations

Refund eligibility is subject to our Refund Policy, if separately published. Because eSIM products are digital goods, refunds may be limited once the product has been delivered, installed, scanned, activated, or used.

Refund requests may be considered in cases such as:

• Duplicate purchase
• Verified technical failure attributable to our systems or provider
• Verified non-delivery caused by our systems

Refunds are generally not available for device incompatibility, user error, incorrect purchase selection, travel changes, unsupported devices, or failure to read product details before purchase.

10. Network Availability and Performance

Our services depend on third-party telecom operators, infrastructure partners, and regional carriers.

Coverage, speed, latency, availability, and service quality may vary by location, device, congestion, restrictions, local regulations, signal strength, or partner network performance.

We do not guarantee uninterrupted, error-free, or continuously available service in every location.

11. Reseller Services

If you use our reseller panel or reseller services, you agree to use them only for lawful business purposes and in accordance with any additional reseller terms, pricing structures, or operational policies we provide.

We reserve the right to approve, reject, suspend, or terminate reseller access at our discretion.

12. Intellectual Property

All content on our website, apps, reseller systems, branding materials, and related services — including text, graphics, logos, software, layouts, and designs — is owned by or licensed to Diva eSIM unless otherwise stated.

You may not reproduce, distribute, reverse engineer, modify, republish, or commercially exploit our materials without prior written permission.

13. Third-Party Services

Our services may integrate with or rely on third-party providers, including payment processors, telecom operators, analytics tools, app stores, social platforms, and infrastructure providers.

We are not responsible for the terms, policies, actions, or availability of third-party services.

14. Limitation of Liability

To the fullest extent permitted by law, Diva eSIM and 17929251 Canada Inc. shall not be liable for indirect, incidental, consequential, special, punitive, or business-related damages arising from your use of the services.

This includes loss of profits, data, business opportunities, travel disruption, service interruption, or reputational harm.

Our total liability for any claim relating to the services shall not exceed the amount paid for the affected product or service, unless otherwise required by law.

15. Indemnity

You agree to indemnify and hold harmless Diva eSIM, 17929251 Canada Inc., its directors, officers, employees, contractors, affiliates, and partners from claims, liabilities, damages, costs, and expenses arising from:

• Your misuse of the services
• Your breach of these Terms
• Your violation of any law or third-party rights

16. Suspension and Termination

We may suspend, restrict, or terminate your access to our services at any time if we reasonably believe:

• You violated these Terms
• You engaged in fraud or abuse
• Your activity creates security, legal, or operational risks

17. Privacy

Your use of our services is also subject to our Privacy Policy, which explains how we collect, process, and protect your information.

18. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical, or business changes.

Updated Terms will be posted with a revised “Last updated” date. Continued use of the services means you accept the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Ontario, Canada, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

20. Dispute Resolution

If you have a dispute or complaint, please contact us first at info@d-esim.com so we can attempt to resolve the matter informally.

21. Contact Us