Privacy Policy

Last updated: 2026 - 05 - 16

This Privacy Policy explains how 17929251 Canada Inc., operating as Diva eSIM ("Diva eSIM", "we", "us", or "our"), collects, uses, stores, shares, and protects your personal information.

1. Who We Are

17929251 Canada Inc. is the legal operator of Diva eSIM and is responsible for handling personal information collected through our website, mobile applications, customer support channels, and related services.

2. Information We Collect

• Identity data, such as your name
• Contact data, such as email address and phone number
• Account data, such as login details and account preferences
• Order and transaction data
• eSIM activation and usage-related service data
• Payment confirmation data from payment providers
• Technical data, such as IP address, device information, browser type, and usage data

3. How We Collect Your Data

• Directly from you when you create an account, place an order, or contact us
• Automatically through cookies, analytics, and technical tracking tools
• From payment providers and telecom service partners where necessary to provide our services

4. How We Use Your Data

• To provide, activate, and manage eSIM services
• To process orders and payments
• To provide customer support
• To send service-related notifications
• To prevent fraud, abuse, and unauthorized activity
• To improve our website, applications, and services
• To comply with legal, tax, accounting, and regulatory obligations

5. Lawful Bases for Processing

We process personal information where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.

6. Sharing Your Data

We may share your personal information with payment processors, telecom providers, eSIM infrastructure partners, hosting providers, analytics providers, customer support tools, professional advisors, and government or regulatory authorities where required.

7. International Transfers

Because Diva eSIM provides global digital connectivity services, your information may be processed in countries outside Canada. Where applicable, we use reasonable safeguards to protect transferred data.

8. Data Retention

We retain personal information only for as long as necessary for service delivery, legal compliance, accounting, dispute resolution, fraud prevention, and business record-keeping purposes.

9. Data Security

We apply reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. You may contact us at info@d-esim.com to exercise these rights.

11. Marketing Communications

We may send marketing communications where permitted by law. You can unsubscribe at any time using the unsubscribe link or by contacting us.

12. Cookies and Similar Technologies

We use cookies and similar technologies to improve website performance, remember preferences, analyze usage, and support marketing and fraud prevention.

13. Third-Party Links

Our website or applications may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.

14. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@d-esim.com. You may also have the right to contact your local privacy authority.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

17. Contact Us

18. How to Delete Your Diva eSIM Account

You can delete your account at any time by following these steps:

1. Open the Diva eSIM app
2. Go to Settings
3. Tap Security
4. Select Delete Account
5. Confirm your request

What happens when you delete your account:

• Your personal data, such as email and profile information, will be deleted where legally possible
• eSIM plans, transaction records, invoices, and accounting data may be retained for legal, tax, security, and compliance purposes
• Some backup or security-related data may be retained for a limited period before deletion

Need help?

If you cannot access your account, contact: info@d-esim.com